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OFFICE POLICIES 

 

Welcome to the Lima-Stanley Design family! We are excited to be working with you on your upcoming project. Please take a moment to review our office policies. If you have any questions, let us know! 

 

OFFICE HOURS 

          

  • Sunday: Closed 

  • Monday: 9 am-6:00 pm

  • Tuesday: 9 am-6:00pm 

  • Wednesday: 9 am-6:00 pm  

  • Thursday: 9 am-6:00 pm 

  • Friday: 9 am-3pm

  • Saturday: Closed

 

CONTACT

 


 

MEETINGS 

 

The success of your project is contingent upon open communication. We will do our best to respond within 2 business days to emails and calls. All in-person meetings must be scheduled at least 72 hours in advance and all cancellations require a 48-hour notice. Those canceled within 24 hours of the set meeting may be subject to a cancelation fee of $225.

 

PROJECT MANAGEMENT 

 

There is a substantial amount of information and detail that goes into a design project. To maintain organization, we have set up an online project management system. This system will become our base point for all files related to the project, including our Letter Agreement, concept boards, schedules, and project drawings. 

 

PAYMENT 

 

Your payment schedule is outlined in your signed Design Agreement. All invoices will be sent via email. Payment is accepted online or by check payable to “Lima-Stanley Design.”

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FAQ & POLICIES 

 

CAN I SHOP ON MY OWN? You have hired us to design and complete a vision for your space and we ask that you do not select or purchase items because that selection may not be a fit for the design, space, or budget. You will receive a detailed Specification for items to be purchased directly.

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WHAT ADDITIONAL COSTS CAN I EXPECT? We do our best to give you a full cost outlook of each item, but additional costs such as storage, shipping, installation, or unexpected labor do occasionally happen. 

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HOW LONG DO PROJECTS NORMALLY LAST? This depends on the scope of the project and what is purchased. Occasionally there are delays caused by weather, vendor vacations, factory errors, and other unpredictable influences, that are out of our control. The client as well as all professionals hired to work on the project are expected to not cause unreasonable delays in the project.

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HOW DO I PLACE AN ORDER? Once you receive a Proposal you have 3 days to either accept or decline the item. For acceptance, a signed copy of the proposal or approval on our website along with full payment is required to place an order.  No item will be ordered by the Designer until the Designer receives a signed proposal and full payment.

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CAN I CHANGE MY MIND AFTER AN ORDER IS PLACED? Most often orders cannot be canceled or refunded. In the event that a full refund can be attained, you may cancel the order and receive a refund for the cost of the item minus the purchasing fee and any other applicable fees. You will be charged an add-on for all time spent on canceled orders. Custom orders are non-refundable.

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WHEN ARE PAYMENTS DUE? Proposals are due with payment within 5 days. Invoices for design fees and add-ons are due within 5 days. Invoices more than 30 days past due will accrue a 10% late fee per month and all work will cease until the invoice is paid.

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WHAT IF I DECIDE MID-PROJECT I WANT TO ADD MORE TO THE SCOPE? Since we work with add-ons, increasing the scope is not a problem.

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WHAT IF I HAVE CONCERNS ABOUT AN ITEM? Please bring these to our attention immediately and we will discuss your concerns and if necessary, find a more desirable solution.  The decision about what is purchased and installed in your home is ultimately yours.

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WHAT ABOUT THE INVESTMENT LEVEL? We can work within your investment level, whether you are looking for a completely custom masterpiece or more along the lines of retail stores or a mix of the two. Having an investment level is very important for the project to run smoothly and for your expectations to be met.

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HOW ARE ITEMS DELIVERED? Our policy is to perform one large installation of all your items. This includes all items purchased. Items purchased by Lima-Stanley Design go into a licensed, bonded, insured, and climate-controlled warehouse awaiting installation.

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